We accept returns only if your item is damaged upon receipt and you provide a clear unpacking video showing the product's condition at the time of delivery.
The unpacking video must be continuous, time-stamped, and show the product in the packaging being opened, with all identifying features, logos, and packaging details visible.
Eligibility
To be eligible for a return:
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The item must be in the same condition as received and in its original packaging.
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A continuous, time-stamped unpacking video showing the damage and the opening of the package is mandatory.
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You must provide the receipt or proof of purchase.
Requesting a Return
To start a return, contact us at hello@zebraklub.com with:
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Receipt or proof of purchase.
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The required unpacking video showing the product and packaging damage.
If your return is accepted, you’ll receive a return shipping label and instructions. Items sent without prior approval or without the required unpacking video will not be accepted. Additional video showing the item being packed for return may be requested for verification.
Damages and Issues
Inspect your order immediately upon delivery and contact us with the unpacking video if your item is damaged. This is necessary for us to evaluate your claim and proceed with a solution.
Exchanges
To receive a replacement, please submit a return request following the above policy. Once approved, you can place a new order for the desired item. You can request a exchange for a size or colour, on our whatsapp contact or on official email address.
Refunds
We will notify you once your return and videos are inspected. If the refund is approved, you’ll be refunded to your original payment method within 10 business days. Bank or credit card companies may require additional time to process.
If more than 15 business days have passed since your return was approved, contact us at hello@zebraklub.com or +91 9030690088.
Additional Safeguards
We reserve the right to decline return requests if there is evidence of abuse, such as frequent returns or discrepancies between submitted videos and actual product condition. Clear, detailed videos are mandatory to process returns and protect both customers and the business.
